Return Policy

Our Satisfaction Guarantee

At washwyexpel, we are committed to delivering exceptional quality in every gift wrapping project. Your satisfaction is our priority, and we stand behind the craftsmanship of our work.

Service Cancellation Policy

You may cancel your order according to the following terms:

• • Cancellations made 48+ hours before scheduled service: Full refund
• • Cancellations made 24-48 hours before service: 75% refund
• • Cancellations made within 24 hours: 50% refund
• • Custom design consultation fees are non-refundable once work begins

Quality Concerns

If you are not satisfied with the quality of our wrapping service, please contact us within 24 hours of delivery. We will:

• • Review your concern promptly and professionally
• • Offer to re-wrap the gift at no additional charge
• • Provide a partial or full refund if re-wrapping is not feasible

Refund Processing

Approved refunds will be processed within 5-7 business days to the original payment method. You will receive email confirmation once the refund has been initiated.

Non-Refundable Services

The following are not eligible for refunds:

• • Services already completed and delivered
• • Custom design work after client approval
• • Rush service fees for expedited orders
• • Special order materials purchased specifically for your project

Damaged or Lost Items

If your wrapped gift arrives damaged or is lost during delivery, please notify us immediately. We will work with our delivery partners to resolve the issue and may offer re-wrapping or a refund as appropriate.

How to Request a Refund

To request a refund or cancellation:

• • Contact us via email or phone with your order number
• • Provide details about your concern or reason for cancellation
• • Include photos if reporting quality issues
• • Our team will respond within 24 hours

Contact Us

For refund requests or questions about this policy:

Email: chat@washwyexpel.world
Phone: +1 415‑477‑2610
Address: 3500 California St, San Francisco, CA 94118